At Fashion Steps Shop, we’re committed to making your footwear shopping experience seamless from browsing to delivery and beyond. Below you’ll find all the details about our shipping options and straightforward return process for our stylish casual shoes, sandals, flip flops, and other footwear.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to customers worldwide (excluding some Asian countries and remote areas):

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment
Note: International customers are responsible for any customs duties or import taxes that may apply. These charges are not included in the order total or shipping cost.

Returns & Exchanges

We want you to love every pair of shoes from Fashion Steps Shop. If you’re not completely satisfied, you may return most unworn items within 15 days of receiving your order.

Return Eligibility

  • Items must be in original condition – unworn, unwashed, with all tags attached
  • Original packaging must be included
  • Proof of purchase is required
  • No signs of wear or damage
Non-Returnable Items: For hygiene reasons, we cannot accept returns on certain items from our KIDS collection that have been tried on without protective socks, or any footwear where the hygiene seal has been broken.

How to Return or Exchange

Follow these simple steps:

  1. Initiate your return request within 15 days by emailing [email protected] with your order number and product details
  2. Wait for approval – We’ll send a Return Merchandise Authorization (RMA) number and instructions within 2 business days
  3. Package your return securely in the original packaging with the RMA number clearly visible
  4. Ship your return to:
    Fashion Steps Shop Returns
    3738 Waterview Lane
    Albuquerque, US 87105
  5. Receive your refund or exchange – We’ll process within 3-5 business days after receiving and inspecting your return

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Fashion Steps Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to be returned/exchanged:
– Product Name:
– Size:
– Color:
– Reason for return/exchange:

Please advise next steps for processing this request.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refund Information

Once your return is received and inspected, we’ll email you about the status of your refund.

  • Processing Time: 3-5 business days after approval (timing depends on your financial institution)
  • Refund Method: Issued to your original payment method (credit card, PayPal, etc.)
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

  • For size/color exchanges of the same item: We’ll process once we receive your return
  • For different product exchanges: Place a new order and return the original for a refund
  • Exchanges are subject to product availability (out of stock items will be refunded)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos. We’ll arrange a free return and replacement.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

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