Welcome to Fashion Steps Shop’s FAQ page! We’ve compiled answers to the most common questions about our stylish footwear, global delivery, and customer service. If you don’t find what you’re looking for, please contact our friendly team at [email protected].
Product Questions
1. What types of shoes do you specialize in?
We focus on comfortable, stylish footwear for the whole family, including our best-selling casual shoes, sandals, flip flops, and children’s footwear. Our collection balances fashion with everyday comfort at affordable prices.
2. Do you offer wide width or special size options?
Currently, we offer standard sizing across our collection. Please check individual product pages for specific size charts and availability.
3. How do I care for my Fashion Steps shoes?
Each pair comes with care instructions. Generally, we recommend spot cleaning for casual shoes and sandals, and avoiding machine washing to preserve materials and colors.
Ordering & Account Questions
4. How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save preferences.
5. Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.
Payment Questions
6. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
7. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
8. Where do you ship?
We ship worldwide except to some Asian countries and remote areas. Our global network ensures your footwear arrives safely wherever you are.
9. What are my shipping options?
- Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after 1-2 day processing
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing
10. How can I track my order?
You’ll receive a tracking number via email when your order ships. Use our real-time tracking system to follow your package’s journey to your doorstep.
Returns & Exchanges
11. What’s your return policy?
We offer hassle-free returns within 15 days of delivery if you’re not completely satisfied. Items must be unworn with original packaging.
12. How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization number.
13. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we’ll cover return expenses.
Still Have Questions?
Our customer care team is always happy to help! Reach us at [email protected] or by mail at 3738 Waterview Lane, Albuquerque, US 87105.
Thank you for choosing Fashion Steps Shop – where style meets comfort in every step!